TTG Asia
Asia/Singapore Tuesday, 31st March 2026
Page 1801

AccorHotels’ Badrinath to step down, join board as director

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After nearly three years with AccorHotels as deputy CEO, Vivek Badrinath will depart the company and join international telecommunications group Vodafone as head of emerging countries and the Pacific from mid-October 2016.

Badrinath has been invited to join the board as director, which will be co-opted with effect from October 10. This will ensure Badrinath remains associated with the pursuit of the group’s digital ambitions and continue to contribute his expertise and viewpoint on sector issues, said the company in a press statement.

AccorHotels is set to announce a new organisational structure as well as an offensive and ambitious strategy by October.

Crowne Plaza Changi Airport opens new Jewel Wing

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CROWNE Plaza Changi Airport, part of InterContinental Hotels Group, has added a new 10-storey extension to the property.

The hotel, the only one located outside the transit area of Changi Airport, now has a 563-key inventory, an increase of over 75 per cent from its original 320 rooms. All 243 rooms at the new Jewel Wing are Business Rooms in King (28m2) or Twin (38m2) configuration.

Rooms cater well for business travellers, with amenities such as an ergonomic work station, complimentary Wi-Fi, wireless printing of documents, and a Handy smartphone for free unlimited local and international calls to 11 countries.

Corporates and meeting groups account for most of Crowne Plaza Changi Airport’s guests, but its general manager Sunshine Wong points out that the hotel does receive customers from a broad spectrum.

“The positioning is for the business traveller and MICE. This is not to say that we don’t have other segments such as leisure,” Wong told TTG Asia e-Daily, when asked if the new wing alters its market mix in any way.

“Leisure groups, wholesale, even government for example are the different segmentation we have at the moment. Each of the segments we have right now are just going to be expanded because of the additional guestrooms.”

Seasonality plays a key part in this, added Wong, illustrating that during Australia’s winter season happening now, the hotel receives many more leisure guests transiting at Changi Airport from Down Under to Europe.

“Market segmentations do change and we just have to adjust as we go along. Certain seasons, such as the end of the year, we experience more leisure traffic and less business travellers, and we change our marketing plan accordingly,” he added.

But the property’s core clientele remains, and Wong hopes to continue reaching out to one essential group, the MNCs.

He said: “There is definitely one segment of the MICE business that we’re looking for, which is all the multinationals based in Singapore. We also believe that this hotel can be positioned as a hub, meaning regional MNCs can have their meeting here for two, three days and off they go. That’s what we’re targeting and we’ve been quite successful in going after that segment.”

Jewel Wing welcomed its first guests on August 1. The new wing is named as such as it will overlook the Jewel Changi Airport retail complex once the building is completed in 2019.

The property expansion is also coming ahead of the airport’s Terminal 4 opening slated for 2017. Crowne Plaza Changi Airport first opened in 2008.

New international association minted for hotel executives

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A NEW association for hotel executives has been launched to provide career support and other benefits to members.

Named the International Association of Hotel Executives (IAHE), the collective is is a subsidiary of the International Association of Hotel General Managers (IAHGM). The two bodies will be run as separate entities, sharing links in relevant areas.

John Cameron, CEO of both IAHE and IAHGM, explained: “During the development of IAHGM, we received significant interest from other hotel professionals looking for independent support. Therefore, we felt a responsibility to create a bespoke solution that meets their needs, without taking anything away from the exclusive offering established for general managers.”

He added: “It makes real sense for us to nurture the interests of this wider industry group, especially as they account for a large part (approximately 80 per cent) of the talent pool for future general managers.”

IAHE membership is open to hotel executives who have served as head of functions in roles across 13 categories: manager/resident manager/executive assistant manager, director of finance, director of sales & marketing, director of human resources, director of rooms, director of food & beverage, director of revenue management, director of IT, director of PR, executive chef, executive housekeeper, chief engineer and head of security.

Membership benefits include medical, life insurance and retirement/savings plan options, which will stay with the member regardless of job status and country of residence.

Those looking for career assistance and support will be able to take advantage of the Career Management Centre, which provides independent evaluation and assessment, career development plans and the formulation of a candidate package.

The association will also offer a paid service to general managers who are members of IAHGM, giving them access to an international database of potential job candidates.

Jakarta airport’s new terminal set for August 9 opening

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ANGKASA Pura II, the airport authority of Soekarno-Hatta International Airport in Jakarta has confirmed that the airports new terminal, Terminal 3 Ultimate, will begin operations on August 9.

National carrier Garuda Indonesia will take the lead by operating all its domestic services from this new terminal.

The services are being moved from Terminal 2F to Terminal 3 and international flights will follow later, revealed Benny Butarbutar, vice president of corporate communications at Garuda.

Agus Haryadi, head of corporate secretary and legal of Angkasa Pura II, said: “An ongoing coordination with related parties, especially Garuda and Airnav Indonesia (the air traffic control service) will be done to make sure that Terminal 3 operation runs smoothly.”

Terminal 3 Ultimate has been designed as a hub for domestic and international destinations with a total capacity of 25 million passengers per year.

STB, NATAS join forces to help travel agents stay competitive

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Lionel Yeo, chief executive, STB, speaking at the inaugural Travel Agents Industry Forum

IN AN effort to help travel agents in Singapore deal with online competitors and manpower challenges, the Singapore Tourism Board (STB) and the National Association of Travel Agents Singapore (NATAS) have jointly launched an initiative to help travel agents redesign their business models.

The Travel Agent Roadmap, launched yesterday at Singapore’s inaugural Travel Agents Industry Forum, aims to help agents move “beyond ticketing and order-taking” to become “designers of travel experiences”.

STB’s chief executive Lionel Yeo said: “With more consumers becoming discerning and going online for their travel needs, travel agents must rethink their businesses in order to value-add and remain relevant, competitive and productive in a dynamic travel landscape.”

A new committee will be set up within NATAS to help agents redesign their business and jobs to stay competitive while remaining sustainable. Together with STB, NATAS is also developing a step-by-step playbook that advises travel agents on how they can adopt new business models.

As for manpower constraints, this new roadmap will also feature a “suite of resources” that travel agents can utilise such as training and mentorship programmes and seminars.

Devinder Ohri, president of NATAS, told TTG Asia e-Daily: “We are signalling to the industry that if they don’t adopt technology and change their ways, it will be very difficult for them to survive. In this day, if you are not in a digital environment with a digital solution, you are not even on the playing field.”

Pointing out how technology promises both “wondrous possibilities and profound dislocations”, Ohri said STB and NATAS will organise regular technology showcases for agents, and provide them with an accompanying guidebook on the latest and most relevant solutions.

Acknowledging the widening disparity in terms of technological capabilities between the smaller and bigger travel agents, Ohri said this new platform will enable smaller agents to subscribe to new services “without considerable investments”, thus helping to “level the playing field”.

Travel agents are encouraged to tap on financial funding like STB’s Business Improvement Fund, which can subsidise up to 70 per cent of costs.

According to Samson Tan, CEO of GTMC Travel, who is in the midst of expanding his company’s portfolio to include a B2C component, he said: “Moving forward in the current age is a challenge. You won’t be in the business if you’re not doing something new or adopting new technology.”

The new roadmap also aims to address issues of manpower, and will feature a suite of resources that travel agents can utilise such as training and mentorship programmes and seminars.

Respect for animals in tourism

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Raini Hamdi rounds up good animal welfare practices in the travel sector.

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Buffalo audits elephant camps
Buffalo Tours has completed an audit of 38 elephant camps in Thailand, Malaysia, Indonesia, Laos, Cambodia and Myanmar, of which only 20 camps passed its welfare and safety requirements.

Camps were graded with six classifications – Excellent Approved, Great Approved, Good Approved, Good Approved With Caution, Improvement Needed and Unacceptable – with the bottom three not recommended or sold by Buffalo. It has sent assessments to all elephant camps to maintain their positive aspects and improve negative points.

“We are now confident to advise our global partners like Flight Centre, Vakanties, Wendy Wu and Topdeck where they should send their clients,” said Graham Harper, educational travel manager and chairman of Buffalo Tours Responsible Travel Advisory Board.

SpiceRoads stops elephant rides and shows
SpiceRoads has become the first Thai tour operator to join over 100 travel companies worldwide committed to stop elephant rides and shows. It has signed the elephant-friendly tourism pledge with World Animal Protection Thailand, under the commitment to offer elephant experiences from only those operations with a high standard of elephant welfare and conservation, with responsible viewing of elephants in wild or semi-wild habitats, as well as proactively communicating this commitment to protect elephants to their customers, and encourage elephant-friendly tourism.

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andBeyond dehorns rhino 
Luxury travel company andBeyond has dehorned all the rhinos at its Phinda Private Game Reserve in KwaZulu-Natal as a temporary measure to safeguard the population and relieve the pressure faced from poaching.

The mass dehorning, which andBeyond said is similar to cutting one’s nails, was safely carried out by expertly trained veterinarians. It has no known side effects, with little change in the behaviour of dehorned rhinos.

andBeyond will re-evaluate the poaching situation and make the decision about whether it is necessary to repeat the dehorning process in 18 to 24 months.

ABTA drafts global welfare guidance for animals in tourism
The UK’s leading travel association ABTA, in partnership with the Born Free Foundation and with inputs from 200 individuals and organisations worldwide, has come up with a Global Welfare Guidance for Animals in Tourism, the first report of its kind that seeks to establish concrete guidance for welfare best practice across a broad range of animal interaction experiences.

Practices that are blankly considered unacceptable today are detailed, such as elephant polo, ostrich riding and crocodile wrestling. Elsewhere, detailed specific guidance is given on the treatment of animals like dolphins and elephants in captive environments, wildlife viewing and working animals.

This article was first published in TTG Asia, August 5, 2016 issue, on page 22. To read more, please view our digital edition or click here to subscribe.

Taming a wild frontier

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Nature can go hand in hand with tourism, Asia’s 
trade players realise as they recognise the importance of 
tapping wildlife resources in a non-consumptive manner. 
Xinyi Liang-Pholsena unearths the growing trend

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Recognising the high-yield, low-impact benefits of ecotourism, governments in South-east Asia are now putting serious efforts to develop this niche market by including principles of sustainable and responsible travel in national tourism planning frameworks and policies.

At the regional level, the first-ever ASEAN Ecotourism Forum (AEF) which took place in Pakse, Laos in June brought together tourism ministers and senior executives from the 10 ASEAN member countries plus China, Japan and South Korea to discuss regional cooperation regarding sustainable tourism development.

One clear manifestation of AEF is the adoption of the Pakse Declaration on ASEAN Roadmap for Strategic Development of Ecotourism Clusters and Tourism Corridors, which will be submitted to the heads of state for adoption during the 28th ASEAN Summit in Vientiane in September as one of the key deliverables under Laos’ ASEAN chairmanship in 2016.

The Pakse Declaration takes its inspirations from the European Green Belt – a pan-Europe ecological network that stretches along the former Iron Curtain – and seeks to develop ecotourism clusters and tourism corridors and facilitate cross-border travel as well as travel into rural areas and nature reserves; unlock economic opportunities along overland and waterways; create employment opportunities; revitalise idle natural resources; and transform impoverished areas, announced the ASEAN tourism ministers in a joint media statement during AEF.

Bosengkham Vongdara, Laos’ minister of information, culture and tourism, said during the forum’s opening that it was “appropriate and timely for ASEAN to closely join hands in realising the new ASEAN Vision 2025 and ASEAN Tourism Strategic Plan 2016-2025”.

The Malaysia National Ecotourism Plan 2016-2025 will be using the cluster approach – i.e. grouping a critical mass of competitive and/or complementary tourism products in a geographical area – as a planning tool, informed Amran Hamzah, a professor in tourism planning and director of the Centre for Innovative Planning and Development at Universiti Teknologi Malaysia (UTM).

While he declined to reveal more details of the plan at press time as the strategy was still undergoing discussion, Amran said that it will seek to avoid earlier weak points in the National Ecotourism Plan 1996 such as the absence of “buy in” from the private sector.

Frans Teguh, director of infrastructure development & tourism ecosystem at Indonesian Ministry of Tourism, sees “big potential for marine tourism” and projects ecotourism to contribute to 10 per cent of the country’s tourism market within the next five years.

The Indonesian government will integrate ecotourism into the national masterplan this year, in addition to identifying destinations like Lake Toba, Labuan Bajo and Mandalika as priority areas for ecotourism development. As well, a special pavilion dedicated to sustainable tourism will debut at PATA Travel Mart this year, Frans told TTG Asia.

Myanmar, a late entrant to the ecotourism scene compared with its regional peers, has laid out the Ecotourism Policy and Management Strategy for Protected Areas last year, following the 2013 Tourism Master Plan, revealed Yee Mon, permanent secretary of Ministry of Hotels and Tourism.

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Ground-up efforts, public-private partnerships take root 
On the ground, industry stakeholders are paying greater attention to public-private partnerships to drive the sector. Governments are recognising that local buy-in and community ownership will lead to better success of projects while private sector players also need the authorities to drive and enforce policies.

SB Chetry Win Tin, managing director of Journeys Adventure Travel and Myanmar Hill Lodges, posits that Myanmar is moving in the right path with a more open and democratic government in the helms, bolstered by funding from government and international development organisations like GIZ. “We were left out from most of ASEAN’s regional planning in the past but we’re now back on the map and fully engaged,” he said.

However, the widespread perception of Myanmar as a cultural destination is perhaps the biggest bugbear in growing the adventure and ecotourism sectors, opined Chetry. Few visitors are even aware that South-east Asia’s highest peak is found in Myanmar’s north, for example, he added.

Suthep Keasang, director, Office of Community-Based Tourism at the Designated Areas for Sustainable Tourism Administration (DASTA) – a government agency set up under the Office of the Prime Minister in Thailand to develop sustainable tourism in the designated areas – opines that ecotourism development in the country is progressively moving in the right direction with stronger support from the government.

“Getting coordination among all stakeholders is an all-time challenge,” Suthep admitted. “We must remember communities don’t live their lives for just tourism,” he added, emphasising the need for community involvement.

Likewise, Inthy Deuansavan, founder and owner of Green Discovery Laos, who is widely credited as a successful ecotourism entrepreneur in the country, stresses the importance of local involvement and livelihood building. Using Tree Top Explorer at Jungle Hotel Paksong as an example, Inthy stated how the zipline adventure project in southern Laos his company initiated has benefited local villages.

“Our staff strength grew from 24 to 100, and the village still has many young people unlike other Lao villages where youngsters move away to cities for work,” said Inthy. “Tourism income is now higher than coffee cultivation, which used to be the main livelihood in this village.”

Urging a “more conscious” approach to responsible tourism, Gregorio Rojas, programmer manager at Fairtrek, advocates suppliers to address all aspects of being a responsible travel provider. “Many suppliers only offer ecotourism in one aspect but ignore other components such as garbage disposal,” he remarked. “Therefore we need vendors and suppliers to have access to information, while tour operators should educate their suppliers on ecotourism.”

Industry players are increasingly cognisant of the role suppliers play in the sustainable development of ecotourism, with Bangkok-based DMCs like Khiri Travel and Exo Travel having successfully achieved Travelife certification, a leading international sustainability certification for the travel and hospitality industry.

“The Travelife assessment applies to our supply chain, internal operations and hotel assessments,” said Exo Travel’s sustainability coordinator Thuy Nguyen. “We want a globally recognised standard but at the same time we also give feedback to Travelife, which has a working group in Bangkok, on the criteria to better cater to the local and regional differences,” she said.

Establishing ecotourism certification standards for Asia was one of the aims that drove Masaru Takayama, founder of Japan Ecolodge Association and responsible tour outfit Spirit of Japan, to spearhead the formation of the Asian Ecotourism Network last year. The network is located in Bangkok under the care of DASTA, with satellite offices in India, Indonesia, Japan and Malaysia.

Takayama remarked: “There are a lot of (sustainable tourism) standards but they are usually developed by EU or the US. We want standards for Asia by Asians.”

The network has entered into a partnership with Global Sustainable Tourism Council and set up as an internal committee to look at setting up global ecotourism standards for Asia by next year.

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Forging a path ahead
Ultimately, people remain the most vital link for Asia’s ecotourism sector to flourish, a point that most trade players unanimously agree on.

“Public-private partnerships are definitely important but most critical is the correct people to lead the development,” said Neeracha Wongmasa, managing director of Phunacome Resort and a committee member of Thai Ecotourism & Adventure Travel Association.

What also matters, Neeracha added, is “consistency in policy”, which also leads to questions of sustainability, especially in Thailand which has seen frequent changes in the country’s leadership in recent years. She elaborated: “Authenticity is a dynamic concept, as it will change with time as a destination modifies, so what’s more important is that the aims are clear and remain unchanged even if the people involved change.”

Owing to the “high startup costs” in ecotourism ventures, Asian Development Bank’s senior portfolio management specialist of Lao PDR Resident Mission, Steven Schipani, urged governments to proactively identify viable tourism projects and provide stronger destination marketing in order to lend a helping hand for SME entrepreneurs in this niche sector.

Meanwhile, Xu Jing, regional director for Asia and the Pacific, would like to see more open visa policies. “Unless visa issues are facilitated and seriously taken up by governments, ecotourism benefits cannot be fully realised,” he commented.

As well, accessibility remains a key issue, pointed out Asian Trails Laos’ managing director Andreas Hofmann who said that better connectivity would enable tour operators and DMCs to better promote an ecotourism destination to time-starved travellers, echoing industry sentiments for more direct flights linking secondary destinations in South-east Asia.

To avoid limiting the sector potential, trade players also caution against boxing ecotourists into strict categories, as the definition of ecotourism runs the gamut from hard to soft and travellers may not be engaged in nature-based activities throughout their vacation.

“Urban ecotourism is no longer an oxymoron,” UTM’s Amran said, pointing to the many ecotourism types in Asia such as Singapore’s Gardens by the Bay.

“There’s no need for good walking shoes there,” he quipped. “And will this be the trend for Asian tourists?”

Managing river flows for tourism and development

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As the popularity of Mekong River cruising continues to grow at a rapid pace, industry experts are urging drastic measures to be put in place to ease rising congestion and move the industry forward.

At this year’s Mekong Tourism Forum in Sihanoukville, John Boyd, director of Pandaw Cruises, said: “The main concern is there are too many ships; it’s almost out of control. We’re not against competition but it gets so congested. Passengers are fed up of bumping into other boats.”

Fears were raised that the market will be unable to sustain increased demand if operations and infrastructure are not upgraded along the Mekong. Naidah Yazdani, Asia director, CF Mekong River Cruises, said: “It’s reaching a point now where unless we develop those facilities, we cannot take the industry to the next level.”

Additional and improved docking facilities and allocating slot times for boats are necessary to avoid the “scrabble for the same dock” at destinations such as Phnom Penh, said Maarten Perdok, managing director, Heritage Line.

To ensure this happens, more cross-border communication needs to be carried out between authorities, with operators working closely with local communities to preserve the authentic Mekong experiences that travellers desire.

Yazdani said: “The Mekong is not about experiencing wines or seeing several capital cities; the Mekong is about visiting small villages. It’s about experiencing the contrasts between the countries.”

The Mekong, which spans six countries and diverse cultures, is ripe for ecotourism development. Walter Jamieson, Asian Development Bank consultant and professor at Thailand’s Thammasat University, is helping to draft a tourism strategy with the UNWTO to develop ecotourism and authentic traveller experiences along the Mekong.

Jamieson proposes breaking the waterway down into seven “sizeable products, each with their unique theme” to introduce greater focus and coordination. “We must increase the quality and variety of river-based tourism activities on the Mekong,” he added.

An example is Mekong Dawn Cruises, which offers intimate trips from Phnom Penh to Siem Reap, stopping at villages along the way so passengers can watch local craftsmen ware their goods, explore off-the-beaten-track pagodas and discover traditional floating villages.

Moreover, with river cruise passengers offering a different dynamic to the backpackers the region traditionally attracted, the river cruise market holds a lot of potential. “(River cruise passengers) tend to be older and have higher income,” said Boyd. “This is a very special market for the region, and one that can truly be developed.”

And with the majority of Mekong River cruises currently catering to Western travellers, the mass Chinese and Indian markets are yet to be targeted and offer a huge untapped potential, said trade players. However, this needs to be done such that further developments do not burden the waterway with more traffic and pollution.

“We need to be careful as this will be extremely difficult,” said Yazdani.

Additional reporting by Marissa Carruthers

This article was first published in TTG Asia, August 5, 2016 issue, on page 20. To read more, please view our digital edition or click here to subscribe.

Photo of the Day: Jaypee Group bags national tourism accolades

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Ajit Sharma (second from left), joint president operations, Jaypee Vasant Continental receiving award from from Mahesh Sharma, minister of state for tourism and culture; along with Manju Sharma (second from right), managing director, Jaypee Hotels & Resorts, receiving the award from Sumitra Mahajan, speaker of the Lok Sabha

Jaypee Vasant Continental, New Delhi was awarded Best Eco Friendly Hotel at the National Tourism Awards ceremony held at the Vigyan Bhawan convention centre on July 30. The National Tourism Awards, presented by India’s Ministry of Tourism, is held annually to recognise the performance of various segments in the travel, tourism and hospitality industry and also to promote tourism.

The hotel was one of two properties under the Jaypee Group of Hotels to receive an accolade this year – the other being Jaypee Greens Golf Course, Greater Noida, which was awarded Best Tourism Friendly Golf Course.

New corporate travel tools promise to help cut costs

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CARLSON Wagonlit Travel’s (CWT) Solutions Group has introduced four new proprietary products to help corporate travel managers cut costs and engage their travellers in new ways.

The new products help companies reduce non-compliant spending, reclaim surcharges on corporate car rentals, analyse traveller data and provide ground transportation options.

According to CWT research, travel managers don’t have visibility over nearly a third of a company’s travel and expense (T&E) spend because it isn’t consolidated in a single data set. With the new solution, CWT hopes to give them better control of expense management.

Christophe Renard, vice president of CWT Solutions Group Worldwide explained: “Our T&E platform automatically consolidates all data sources, including from the travel management company, from credit card spend, and third party suppliers. We use that information to provide an immediate view of all non-compliant spending.

“We can also reconstruct the total cost of each trip. Travel managers can then have an accurate view of all spending, compliant and non-compliant, enabling them to adjust their policy as necessary, or make sure it is better communicated internally.”

He continued: “Our new traveller segmentation platform segments travellers’ behaviour using key data including demographics, seniority and travel frequency information. It means travel managers can tailor their communication to each traveller, encouraging those travellers to comply with the policy. The end result is greater savings and a reduced overall travel spend.”

And on helping corporates save on car rental surcharge, Renard said CWT Solutions Group “shares the recovered costs” with clients and gives them “the bulk of the savings”.

CWT’s new solution also gives travel managers the means to guide their travellers to the most appropriate form of transport.

Gold Coast opens up grant to more conference bidders

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Case: positive response prompted
expansion of programme to more bidders

JUST eight months after launching its Future Bid Leaders Grant to attract sports-related conferences, Gold Coast Business Events has opened up the initiative to anyone affiliated with an association or company that regularly hosts national or international events.

Successful applicants of the grant, originally launched to attract business ahead of the 2018 Commonwealth Games, will receive AU$2,500 (US$1,778) to attend a national conference or AU$5,000 to attend an international conference with the goal of bringing that event to the Gold Coast.

According to Anna Case, director of Gold Coast Business Events, the grant has attracted interest from a wide range of organisations affiliated with sport, and has opened up new opportunities for the Gold Coast.

“We’ve been really excited by the positive response to the grant and recognised there was an opportunity to expand the programme to (other key) pillars of the industry,” said Case.

“We work closely with representatives from the academic community and local business leaders and have identified that this type of partnership will be of real value to them, with the ultimate aim of attracting more conferences to the Gold Coast.”

The initiative has already resulted in a conference win for the city with the Gold Coast set to host the Sport Management Association of Australia and New Zealand (SMAANZ) in November 2017.

Potential recipients must submit an application addressing a selection criteria including its history, rotation pattern and the applicant’s links and influence within the organisation.