TTG Asia
Asia/Singapore Thursday, 29th January 2026
Page 132

Accor expands MEA footprint with focus on Saudi Arabia and the UAE

0

Accor is accelerating its expansion across the Middle East and Africa (MEA), with a strong focus on Saudi Arabia. The group currently operates 45 hotels in the Kingdom and plans to double this number over the next five years in alignment with Saudi Arabia’s Vision 2030 strategy.

Expansion will include major cities such as Riyadh and Jeddah, as well as secondary markets like Al Baha and Dhahran.

O’Rourke: luxury hospitality continues to be a key driver of regional growth in the MEA region

“Luxury hospitality continues to be a key driver of regional growth in the MEA region. However, the hospitality market is now seeing its fastest growth in the mid and upper midscale hotel segments,” said Duncan O’Rourke, CEO, Middle East, Africa & Asia Pacific, premium, midscale & economy brands, Accor, speaking to TTG Asia at ATM 2025 in Dubai.

As part of its strategy in Saudi Arabia, Accor has partnered with Naif Alrajhi Investment to introduce the first Tribe hotel in Riyadh. The 250-key property will be located within King Salman Park and will also debut the Tribe Living concept, a new residential community model designed to complement the lifestyle-focused hotel brand.

In the UAE, Accor has strengthened its partnership with the Investment Corporation of Dubai (ICD) and Valor Hospitality through a six-hotel cluster at Deira Waterfront, adding 999 keys. The group has a pipeline of nine hotels in Dubai.

“The demand for Dubai’s inbound tourism market is growing strongly, driven by segments like leisure, bleisure and MICE. Besides key Asian source markets like India and China and Europe, we are also noticing more and more Americans coming here,” noted O’Rourke.

In Qatar, Accor will open the Swissôtel Corniche Park Towers Doha in 2025. In Egypt, it signed Swissôtel Ras El Hekma, Swissôtel Residences Ras El Hekma, and Novotel Sidi Abd El Rahman, all set to open in 2027. The company also recently opened Hawar Resort by Mantis in Bahrain.

Accor currently operates 350 hotels across the MEA region, including Turkey. Within the Middle East, the group’s portfolio includes more than 290 properties across its various brands.

Citadines Langit in Kuching breaks ground

0

A new hospitality development is underway in the heart of Kuching with the ground-breaking of Citadines Langit Kuching – a joint project between local construction firm Hock Seng Lee (HSL) and its Singapore-based partner, The Ascott.

Located on Jalan Tabuan, the mixed-use development is scheduled for completion in 48 months. It comprises two 28-storey towers: one housing 220 Citadines hotel apartments, managed by Ascott, and the other containing 64 residential condominiums.

The Citadines Langit Kuching ground-breaking ceremony was held on April 25

The towers will be connected by two “floating” clubhouse floors on the fourth and 15th levels, for the exclusive use of hotel guests and condominium residents.

The fifth-generation Citadines units will be supported by commercial and public areas aimed at attracting both locals and visitors.

Hock Seng Lee Realty director Yu Ji said he was particularly proud of the grand staircase anchoring the lower three floors of the twin towers, offering one of Kuching’s few privately-owned public spaces. “We intend to activate this area with children’s playgrounds, concerts and art installations,” he shared.

Ascott’s country general manager for Malaysia, Mondi Mecja, said at a recent press conference that Langit is set to become the benchmark for the Citadines brand in Malaysia, with Ascott’s design team leading the hotel interior design.

Lead architect David Ong said the twin buildings would be among the region’s most energy-efficient high-rises: “As this is a high-tech development, the Citadines component will incorporate an advanced building management system. Condominium residents will enjoy double-glazed windows as standard.”

Kuching currently has around 8,000 hotel keys across all categories.

Sarawak Tourism Federation president Audrey Wan Ullok said Citadines Langit Kuching is a welcome addition, especially during large conferences and tourism events.

Kuching South city mayor Wee Hong Seng stated that international hotel brands play a role in raising the city’s global profile.

“We are proud to welcome the Citadines brand to our city through the launch of Langit, a development that exemplifies forward-thinking urban design harmoniously integrated with lush greenery for which HSL is known for,” he said.

Philippine Hotel Owners Association to hold hotel connect forum in July

0

The Philippine Hotel Owners Association (PHOA) will organise the Philippine Hotel Connect forum on July 24 to 25 at the Marriott Grand Ballroom, providing a platform to promote tourism and hotel investments in the country.

It is a rebranding of the first Philippine Tourism Hotel and Investment Summit held in June last year, but what differentiates Philippine Hotel Connect, said PHOA executive director Benito Bengzon Jr, is that “it’s bigger for sure, with more exhibitors and more conference delegates”. He added the programme has been extended to two days, compared to just one day last year.

Bengzon: the main idea is to provide a venue to promote tourism and hotel investments and to support the government’s initiatives

“The main idea is to provide a venue to promote tourism and hotel investments and to support the government’s initiatives, particularly the Department of Tourism (DoT), to expand capacity in the accommodation sector,” he said on the sidelines of the Hotelogix Tech and Tonic: A Hospitality Meetup last week.

The event will also provide an opportunity for PHOA member hotels to explore investment opportunities in various forms across different parts of the country. Bengzon said Philippine Hotel Connect is a way of showing support for the DoT, whose mandate is to promote investments in tourism using TIEZA (Tourism Infrastructure and Enterprise Zone Authority) as the investment promotion agency for tourism.

“So, moving forward, all tourism-related investments should be registered with TIEZA,” he said, adding that some PHOA member hotels have registered with TIEZA and availed themselves of fiscal incentives.

PHOA’s Philippine hotel pipeline report from last year listed its members’ 150 hotel projects over the next five years, which will add another 40,000 to 45,000 guest rooms, so “in a way, it is a very good development, a very good sign of investors’ confidence in the potential of the markets”, Bengzon pointed out.

Luxury Gold teams up with VisitScotland for new sustainable Scotland Tour

0

Luxury Gold has launched a new 10-day itinerary, Spectacular Scotland, developed in partnership with VisitScotland and set to depart in 2026.

The tour combines high-end travel experiences with responsible tourism practices, offering a product that meets growing demand for sustainable luxury travel.

The 10-day tour balances iconic sights with immersive, low-impact travel; Glencoe in Scotland, pictured

The itinerary supports lesser-known regions, local communities, and environmental efforts while maintaining the small-group, premium service that defines Luxury Gold. Highlights include visits to a women-run tartan mill, wildlife conservation activities in Glencoe, and a marine conservation experience with the Hebridean Whale and Dolphin Trust on the Isle of Mull. Guests will also enjoy sustainable fine dining at Wedgwood The Restaurant and stays at eco-certified properties such as Cameron House on Loch Lomond.

The tour features Make Travel Matter experiences aligned with the United Nations Sustainable Development Goals and follows a route designed to avoid overtourism by focusing on less crowded destinations such as Cairngorms National Park and Dornoch.

The itinerary is now available for booking through Luxury Gold’s network of travel partners. Luxury Gold is part of The Travel Corporation (TTC), which has delivered quality travel experiences for over 100 years.

Mae Cheah, managing director of TTC Tour Brands Asia, said: “Luxury travellers are no longer asking if their trip makes an impact – they’re asking how. Spectacular Scotland gives travel agents the confidence to meet that demand with a truly unique itinerary that balances comfort, culture, and conscience.”

Singapore Airlines, OpenAI to enhance service and efficiency with AI

0

Singapore Airlines (SIA) and OpenAI have teamed up to develop and implement Generative AI (GenAI) tools for the airline – this marks OpenAI’s first collaboration with a major carrier.

The tools will interpret text, audio, diagrams and video to support customer service functions and streamline internal processes, with the aim of improving operational efficiency and staff productivity.

The collaboration seeks to enhance customer service and optimise operations at SIA through advanced AI solutions

The initial phase will focus on enhancing SIA’s AI-powered virtual assistant on its website. Building on current features such as the flight recommender, the updated assistant will support customers through planning, booking and managing their travel, with improved self-service functions.

SIA staff will also have access to a new AI assistant designed to automate routine tasks and provide operational support. Powered by OpenAI’s multimodal models, the tool will help staff retrieve and process information across formats, enabling quicker decisions and more effective problem-solving.

Furthermore, SIA plans to integrate OpenAI’s AI models into existing tools used in operational planning. These will support tasks such as flight crew scheduling by factoring in regulations, resource availability and operational constraints. The goal is to enable faster, data-informed decisions and more efficient operations.

George Wang, senior vice president information technology, Singapore Airlines, said: “This collaboration with OpenAI exemplifies Singapore Airlines’ commitment to digital innovation and leadership in the airline industry. By harnessing cutting-edge AI solutions, we will enhance operational efficiency and staff productivity, and elevate the end-to-end customer experience, helping the SIA Group retain its industry-leadership position.”

Oliver Jay, managing director, international, OpenAI, added: “We are excited to work with SIA and explore how advanced AI can enhance the travel experience, empower employees, and optimise complex operations.”

Australia launches travel deals for Singaporeans in celebration of SG60

0

As part of the SG60 celebrations, Australia is offering a range of birthday deals to help Singaporeans plan a getaway Down Under, with Tourism Australia partners rolling out exclusive offers for Singaporean travellers.

From now until May 18, Singaporeans can visit Tourism Australia’s website for a special Onz for a Great Aussie Getaway section, featuring exclusive offers and travel inspiration for their next Australian adventure.

Enjoy a range of travel packages and experiences, such as kayaking on River Torrens in Adelaide, pictured

A range of promotional offers is available, including up to 60 per cent off stays at Pink Lake in South Australia, S$600 (US$440) off travel packages covering Melbourne and Uluru, S$60 off a gourmet food and wine experience on Sydney Harbour, and flights starting from S$600.

For more information, visit Tourism Australia.

Kashmir attack raises concerns over travel demand to neighbouring regions

0

Indian tour operators are raising concerns that the recent terrorist attack near Pahalgam in Kashmir, which resulted in the deaths of 28 tourists, could affect travel demand for nearby destinations such as Jammu and Ladakh. However, industry leaders remain hopeful about the outlook for tourism in other parts of the country.

“Following the recent tragic attack in Kashmir, there is growing uncertainty around tourism demand to the valley. While we haven’t seen any direct impact on neighbouring destinations like Ladakh just yet, there is concern that travellers may begin to reconsider or postpone their plans in the wider region,” said Rama Mahendru, country general manager for India at Intrepid Travel.

Operators fear cancellations may spread beyond Kashmir, affecting travel plans to nearby destinations such as Ladakh; Thiksey Monastery in Ladakh, pictured

Tourism in Kashmir had been witnessing robust growth in recent years. However, the attack has prompted several countries to issue travel advisories against visiting the region. Canada has updated its travel advisory, asking citizens to avoid all travel to the union territory of Jammu and Kashmir, excluding Ladakh. The US has also issued a Do Not Travel advisory for Jammu and Kashmir, with the exception of eastern Ladakh and its capital, Leh.

“Tourism in Kashmir was growing strongly for the past few years. With the terrorist attack, travellers are now more apprehensive. Several countries have issued travel advisories, urging their citizens to avoid the region. I think neighbouring destinations like Ladakh will also feel an impact for the next two to three months. However, the real picture regarding international tourism demand will become clearer once the tourist season begins later this year. There is an urgent need for the government to reassure global markets that India remains a safe travel destination,” said Pronab Sarkar, managing director, Swagatam Tours.

A New Delhi-based tour operator, speaking on condition of anonymity, told TTG Asia that cancellations for Ladakh trips are already being reported. “We had a group from the US scheduled to visit the Vaishno Devi temple in Katra in May. They have now cancelled their trip. The situation is alarming for both domestic and inbound tourism demand,” the operator said.

Despite the challenges, some industry leaders are urging for a measured response. “We have been working hard to educate our overseas partners that Kashmir is just one destination within a vast country and that the situation will normalise soon. If travellers prefer to avoid Kashmir for a while, they can fly directly to Ladakh. We urge the media not to create a negative narrative for the entire region. So far, we have not seen any impact on other destinations within India,” said Deepak Bhatnagar, CEO of Minar Travels.

Philippines spotlights variety of destinations to charm Chinese travel market

0

As an archipelago of 7,641 islands, the Philippines is determined to direct more Chinese travel attention beyond Boracay, Bohol, and Cebu, which currently draw the most Chinese arrivals.

Through the Department of Tourism’s presence at MITE 2025 in Macau last week, messages about the diversity of the country’s tourism offerings were conveyed through a destination presentation and visual showcases at the Philippine pavilion.

Lardizabal: we want to spread Chinese traveller interest to more parts of the Philippines

Francisco Hilario M Lardizabal, tourism attaché with the Consulate General of the Philippines in Shanghai, China, told TTG Asia that he hopes to “spread Chinese traveller interest to more parts of the Philippines”, particularly to Palawan, Iloilo, Davao and Siargao.

“Palawan, for instance, is not registering a lot of Chinese arrivals even though it is the second or third most popular destination in the Philippines among global tourists, thanks to its pristine beaches, crystal-clear lagoons, and rich marine biodiversity. Palawan is a great destination to explore because it has so many must-visit locations, like Coron, El Nido, and Puerto Princesa,” said Lardizabal.

He added that while the Philippines is known for its coastlines, the country also offers culture, history and activities for travellers to explore.

Iloilo, for example, is known for its historic sites, century-old Spanish colonial churches and colourful festivals. Davao is well-developed and offers both man-made and natural attractions, and is suited for families and business events. Siargao Island, known as the Surfing Capital of the Philippines, also has cave exploration and rock climbing.

Lardizabal said the Philippines draws many young Chinese travellers, “which is great because the country offers a lot of adventure tourism opportunities”.

He added: “This demographic is also more open to venturing off the beaten track to see lesser known destinations and attractions – this will help with our efforts to spread tourism deeper into the country.”

To educate Chinese outbound travel agents on the country’s diverse tourism offerings, Lardizabal is advocating for more fam trips for the Greater China market.

A recent trip was held for agents based in Hong Kong, and he hopes to organise another for trade buyers from different provinces in Mainland China.

He also identified the Philippine Travel Exchange as “an important travel trade event to engage with trade buyers and showcase the country”, and will work with the Tourism Promotions Board of the Philippines, which produces the event, to increase participation from Greater China.

Middle Eastern travel demand rises for Asia

0

Middle Eastern travellers are showing growing interest in Asian destinations, with Thailand and Japan emerging as top choices, according to Agoda.

Andrew Smith, Agoda’s senior vice president of supply, said in an email interview that Thailand remained the most searched destination among Middle Eastern tourists, with Phuket and Bangkok drawing strong interest from markets including Saudi Arabia, Israel, and the UAE. Saudia’s new direct flights from Riyadh and Jeddah to Phuket, launched in December 2024, have further boosted Phuket’s appeal to Saudi travellers.

Smith: security, inclusivity, and respect for cultural values are top priorities for Middle Eastern travellers today

Japan has seen a notable rise, moving from the fifth to the third most searched destination by Middle Eastern travellers on Agoda in 2025. “Tokyo, with its dynamic blend of tradition and modernity, has become a particular favourite,” said Smith.

Saudi Arabia is driving much of the growth, with search interest in Asian destinations increasing by 1.7 times. Smith noted that Saudi searches for Japan and South Korea rose more than eight- and nine-fold year-on-year, respectively. Japan’s efforts to cater to Muslim travellers – such as expanding halal dining options and adding prayer spaces – have helped increase its appeal in the region.

Other destinations such as the Philippines, India, and Indonesia continue to draw interest, with Manila and Bali remaining popular.

Post-pandemic recovery is also playing a role. Smith cited OAG Aviation data showing a 23 per cent increase in airline seat capacity from the Middle East to Asia-Pacific compared to 2019.

“This growth in connectivity has made it easier for travellers to access a wider range of destinations, and could be fuelling their interest in both traditional hotspots and emerging locations,” he said.

Visa facilitation measures have also supported demand. Thailand’s introduction of Electronic Travel Authorisation, for example, has made entry easier for Middle Eastern visitors.

Much of the current demand is driven by younger travellers influenced by social media and Muslim travel influencers. Asia-Pacific is increasingly viewed as an aspirational yet accessible region. Family and group travel is also gaining momentum, especially to destinations with strong cultural or religious familiarity such as Malaysia, Thailand and Indonesia.

“For many Middle Eastern travellers, halal-friendly features are non-negotiable. This goes beyond halal-certified dining to include prayer rooms, Qibla direction markers, foot-washing facilities, and privacy-conscious amenities,” said Smith.

“Properties that clearly communicate their halal credentials – through verified listings and visible certification – are likely to build trust and drive bookings.”

Agoda is working with its partners to meet these needs by highlighting features such as prayer rooms, Muslim-friendly washrooms and larger accommodation options. Smith said this helps travellers make informed decisions and contributes to a more welcoming experience.

“Security, inclusivity, and respect for cultural values are top priorities for Middle Eastern travellers today,” he added. “Operators who can clearly communicate these values will have a significant advantage.”

New B2B online platform helps Macau agents with inbound business

0

TourCon, a B2B tourism resources platform, is helping inbound travel agents promote and sell programmes for Macau, the Greater Bay Area, and China to international markets.

Supported and developed by six tourism-related associations, the membership-based platform aims to drive regional cooperation, support digital transformation, and enable more efficient transaction matching.

Cao: Destination Macau needs a platform like this to market to the world

TourCon director Phoebe Cao, who exhibited at MITE 2025 last week for the first time, told TTG Asia: “As a one-stop-service ecosystem with tourism modules covering accommodation, culinary experiences, attractions and experience, and group buying, we allow registered suppliers to publish their products with one click and benefit from smart matching with registered buyers. Destination Macau needs a platform like this to (market to) the world.”

Cao added that TourCon also supports inbound travel agents across China seeking to reach international travellers, especially as visa-free access extends to more source markets.

TourCon plans to grow its reach in Macau first and is working with the Macao Government Tourism Office on B2B roadshows in Dubai and Jakarta.

Over the next 12 months, TourCon will expand its platform through mobile apps and include more product categories such as attractions, tour guides, and study tours.

The platform currently hosts a daily online travel expo and maintains a Macau event calendar to support travel planning.

Travel agents can register for free TourCon membership until the end of this year. The platform charges a handling fee for each transaction, which is used to maintain operations.

Bee So, managing director of Macau MTP Travel Agency and a TourCon member, said the platform provides trade support for her company, helping it align with the government’s call for overseas promotion.