TTG Asia
Asia/Singapore Monday, 23rd March 2026

Tourism Australia unveils industry sustainability initiative

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Tourism Australia has launched a new sustainability initiative aimed at encouraging the tourism sector to adopt shared standards for responsible travel.

The initiative, titled Green is Our Gold, invites tourism and business events organisations across the country to commit to a set of principles designed to support environmental protection, cultural respect and community engagement.

The Bay of Fires Experience in Tasmania, pictured, showcases Australia’s natural landscapes, a focus of Tourism Australia’s sustainability efforts

Organisations that join the programme will be asked to align with five principles: Celebrate Community, Embrace Culture, Preserve Place, Respect Wildlife and Take Care. The initiative is intended to provide a common framework for sustainable tourism practices across the industry.

Tourism Australia said the programme responds to increasing demand from travellers for experiences that deliver social and environmental benefits. According to its Consumer Demand Project, 77 per cent of travellers consider sustainability important in their daily lives, while 70 per cent factor it into their travel decisions.

Among business events planners, 76 per cent consider sustainability credentials an important factor when selecting destinations.

The initiative builds on existing national policies, including the National Sustainability Framework for the Visitor Economy and the Sustainable Tourism Toolkit introduced in 2023 as part of the Thrive 2030 strategy.

The programme was introduced at Tourism Australia’s Destination Australia conference in Melbourne, which brought together more than 800 industry participants.

“Australia has a strong track record of sustainable growth in tourism, and many businesses have already embraced sustainability – delivering world-class experiences that are sensitive to our natural environments, our cultures and our communities,” said Robin Mack, managing director of Tourism Australia.

Hospitality HR pivots to cross-training amid talent shortage

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Hospitality operators across Asia are overhauling traditional human resources structures to address the mounting talent shortage. Rather than focusing solely on hiring new staff, organisations are shifting towards retaining their existing workforce by decentralising management and creating internal career pathways.

Speaking during a strategy panel titled Leading with Heart: Redefining Talent and Culture in Hospitality, senior executives outlined how removing rigid operational hierarchies is becoming essential for business sustainability.

A panel at Thaifex HOREC Asia 2026 on March 13, 2026 at Impact Arena, Muang Thong Thani, discussed the future of HR with senior hospitality executives; photo by Thaifex HOREC Asia

Marriott International has responded to the ongoing talent shortage by rolling out an integrated job training programme across its properties to support internal mobility. The initiative cross-trains hotel employees to operate across multiple departments. This shift allows staff to build broader skill sets and qualify for supervisory roles beyond their original departments.

“We started working on making sure that (our employees) can multitask – that the same person who can deliver in-room dining can also work in a banquet, or at an Italian restaurant,” noted Priya Panjikar, senior area director of human resources for Thailand, Myanmar & Cambodia at Marriott International.

Panjikar indicated this operational flexibility improves career progression and reduces staff overtime. When employees see a clear path for advancement, they are more likely to remain with the company.

Bali-based LYD Group is taking a similar approach to retention by empowering frontline workers to make immediate operational decisions. The consulting company, which manages boutique hotels, has found that waiting for senior approvals can create operational bottlenecks. To support faster service and build staff confidence, the group allows employees to bypass central offices for minor financial decisions.

“We do have some structure of decision-making, like for instance, giving them small budget approvals,” said Rosana Meldawati, chief talent and culture officer at LYD Group.

Meldawati said that giving employees autonomy reduces delays in decision-making. This approach is paired with a focus on internal promotion and cross-training, with LYD Group prioritising internal transfers across its properties over external hiring.

Meldawati noted that current market conditions require a shift in how hospitality operators view their workforce.

“Retention is the new recruitment now. That’s why we have to build from the beginning,” Meldawati commented.

Hari Raya travel drives 33 per cent rise in Singapore outbound trips: Trip.com

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Outbound travel from Singapore increased during the Hari Raya Puasa holiday period, with bookings rising by 33 per cent year-on-year, according to Trip.com data.

The figures cover travel between March 20 and 29, 2026, compared with March 28 to April 6, 2025. Short- and medium-haul destinations in Asia-Pacific remained the preferred choice, with Shanghai, Bangkok and Kuala Lumpur ranking as the most popular cities.

Shanghai, Bangkok and Kuala Lumpur, pictured, are among the top destinations for Singapore travellers during the Hari Raya travel period

Shanghai emerged as the top destination this year, while Manila moved up to fourth place from seventh in 2025. Other destinations in the top 10 include Tokyo, Taipei, Seoul, Bali, Hong Kong and Penang.

Medium-haul flights accounted for 70 per cent of bookings, followed by shorthaul flights at 24 per cent and longhaul travel at six per cent.

Younger travellers were a key driver of demand, with Gen Z and millennials accounting for a large share of outbound bookings.

Inbound travel to Singapore also increased by 12 per cent during the same period. China, Malaysia and Thailand remained the largest source markets, while Germany, the US and Turkey recorded the fastest growth.

Visitors were drawn to attractions such as Universal Studios Singapore, Jewel Changi Airport, Singapore Zoo and Night Safari, reflecting demand for a mix of entertainment and nature-based experiences.

Edmund Ong, general manager, Trip.com Singapore noted: “As Singaporeans take time to celebrate Hari Raya Puasa, many are also seizing the opportunity to travel abroad. The desire to venture abroad during the key festive seasons also reflects Singaporeans’ desire to create memorable shared moments through travel.”

Quantum of the Seas to return to Singapore for 2027-28 season

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Royal Caribbean’s Quantum of the Seas will return to Singapore for the 2027-28 cruise season, offering sailings across Asia from October 2027 to March 2028.

The ship will operate itineraries ranging from three to 10 nights, departing from Singapore to destinations including Malaysia, Thailand, Vietnam, Hong Kong and Japan. The homeport deployment allows travellers to begin and end their journeys in Singapore.

Quantum of the Seas will offer sailings from Singapore to destinations across Asia from October 2027 to March 2028

Shorter itineraries include three- and four-night sailings within South-east Asia, with stops such as Penang in Malaysia and Phuket in Thailand. Longer options include four- and five-night cruises to Phuket, as well as 10-night voyages to Bangkok.

Extended itineraries will also include destinations such as Ho Chi Minh City in Vietnam and Hong Kong, alongside sailings to Japan, with ports including Tokyo, Nagoya and Kobe.

The deployment reflects continued demand for cruises in the region, with Singapore serving as a key departure point for both local and international travellers.

Onboard, the ship offers a range of recreational facilities, including a skydiving simulator, surf simulator, rock-climbing wall and an observation capsule that extends above the deck. Indoor facilities include a multi-use sports and entertainment space with activities such as bumper cars and roller skating, as well as a water play area for children.

Dining options include a range of international cuisines, with venues such as Chef’s Table, Izumi, Jamie’s Italian, Chops Grille and Wonderland.

Quantum of the Seas has become a familiar and much-loved ship for guests across Asia, and we’re excited to bring these adventures back to Singapore,” said Chad Grospe, vice president and managing director, Asia-Pacific, Royal Caribbean.

JR East launches expanded rail pass to boost travel beyond Tokyo

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East Japan Railway Company (JR East) has introduced an expanded JR East Pass since March 14, 2026, as part of efforts to encourage travel beyond Japan’s main cities.

The new pass combines the previous Tohoku and Nagano-Niigata passes into a single product, offering unlimited travel on JR East lines, including Shinkansen, limited express and local services. It also covers selected partner railways such as the Tokyo Monorail.

The new JR East Pass will provide access to rail travel across eastern Japan, including the Tohoku region

The pass will be available in two options: five consecutive days priced at 35,000 yen (US$235) and 10 consecutive days at 50,000 yen. Child fares are set at half the adult price.

JR East said the move is intended to support travel to regions such as Tohoku, which currently accounts for about 1.5 per cent of overnight stays by inbound visitors. The company aims to increase this share to five per cent by 2034.

The pass provides access to destinations across eastern Japan, including Tokyo, Nagano, Niigata and the Tohoku region. Travellers can reach cities such as Aomori, Akita and Sendai without purchasing separate tickets, which can help reduce travel costs and simplify itineraries.

Seasonal travel is a key focus. In spring, visitors can travel north to view cherry blossoms in areas such as Fukushima and Aomori. Summer offers festivals including the Aomori Nebuta Festival and Sendai Tanabata Festival, while autumn and winter highlight foliage and ski destinations such as Zao Onsen.

JR East said the expanded coverage is part of a broader strategy to support regional tourism and distribute visitor demand more evenly across the country.

“As global interest in Japan continues to rise, we want to support more balanced tourism growth and sustainable regional revitalization,” said Ayumi Utagawa, project manager at East Japan Railway Company. “The JR East Pass removes barriers to deeper exploration, allowing travellers to experience the full richness of regional Japan.”

Club Med opens reservations for Borneo resort in Sabah

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Club Med will begin taking reservations on March 24 for Club Med Borneo, its first resort in East Malaysia. The property is scheduled to welcome guests from November 16, 2026.

Located in Kuala Penyu, Sabah, around 90 minutes from Kota Kinabalu International Airport, the beachfront resort spans 17 hectares. It is also accessible by road from Brunei International Airport, approximately four hours away.

Club Med Borneo will offer a beachfront resort with 400 rooms and family facilities when it opens in November

Club Med Borneo will feature 400 rooms, including 39 Exclusive Collection Suites. A dedicated Mutiara Exclusive Collection area will include a private lounge, pool and bar. Facilities include an infinity pool, family splash park, kids club, three dining venues, meeting rooms and a main theatre for performances.

The resort is designed as a BREEAM-certified beach property in Asia-Pacific, incorporating architectural elements influenced by Borneo’s cultural heritage.

To mark the launch, guests booking stays between November 16, 2026 and January 3, 2027 will receive a complimentary upgrade to Deluxe rooms, subject to availability.

For more information, visit Club Med.

andBeyond enters its next chapter in Asia

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Your company has made significant moves in Bhutan and SriLanka recently. As andBeyond accelerates its expansion, which specific Asia-Pacific subregions (e.g. South-east Asia’s rainforests or North Asia’s highlands) are being prioritised for the next phase?
While we’ve made meaningful commitments in Bhutan and Sri Lanka, we don’t currently have plans to expand further in the region from a DMC perspective.

However, we are reviewing certain other options in north India, Nepal, Sri Lanka, and a deepening of our investment in Bhutan in terms of potential lodge or camp investments. These are very early stage at the moment however.

Our current focus is on deepening our investment and commitment in the areas we already operate, as well as creating a platform for further future expansion into other areas of Asia.

The African safari model is well-defined. How is andBeyond adapting its luxury adventure DNA to suit the unique landscapes and cultural sensitivities of the Asia-Pacific, where the wildlife experience is often more elusive and forest-based?
Our approach in Asia-Pacific begins with recognising that the region is fundamentally different from Africa – ecologically, culturally, and experientially. The goal is not to replicate an African safari, but to craft the most compelling Asian wildlife, cultural and wilderness experience possible.

This starts with deep listening and collaboration. We work closely with conservation partners, government stakeholders, scientific experts and local communities, supported by detailed research into each landscape’s unique opportunities and limitations.

While our service style carries a ‘golden thread’ across continents – strong conservation partnerships, exceptional guiding, and a light footprint – its expression is always adapted to the place. In Asia, wildlife can be more elusive, the landscapes are often forested, and cultural immersion plays a much bigger role. We design around these realities rather than imposing a familiar model onto a different environment.

Although many still associate andBeyond primarily with Africa, we have been operating internationally for decades: 20 years in India, 10 years in South America, and now across four continents. That global experience allows us to bring our luxury-adventure DNA into Asia in a way that is sensitive, nuanced, and deeply rooted in local context.

Ultimately, our aim is to help protect Asia’s most irreplaceable places by creating experiences that are immersive, meaningful, and leave minimal footprint.

Conservation challenges in Asia (such as tiger or elephant corridors) differ greatly from the vast savannahs of Africa. What does “scaling impact” look like in measurable terms for your Asian operations by 2030?
For andBeyond, scaling impact in Asia by 2030 begins with where we choose to grow. Our most effective lever is expanding our lodge footprint in high-biodiversity regions where our presence can simultaneously strengthen conservation management, and deliver immersive guest experiences that reinforce the value of protecting these landscapes.

Asia’s ecosystems are more complex and fragmented than Africa’s, so “impact” is less about quantity and more about quality. For instance, deepening understanding through immersive experiences of the ecosystem, local communities, and the conservation realities on the ground. When guests experience this depth, they become advocates for the preservation of these landscapes.

By 2030, scaling impact will be measured in three ways.

First, conservation outcomes around key habitats: Supporting protection and corridor connectivity for species such as tigers, elephants, and snow leopards by providing partnerships, research support and community based conservation. Success is measured by improved management effectiveness, reduced habitat pressure, and strengthened community tolerance and stewardship for wildlife.

Second, community outcomes: Conservation in Asia requires local buy-in. Scaling impact means increasing access to education, healthcare, youth skills development, and local enterprise opportunities, creating long-term resilience and foundation to make conservation durable.

Third, long-term impact investment: Vision 2030 aims to grow impact funding in parallel with business expansion. In Asia, this translates into stable, long-term financing for conservation partners and community programmes in the landscapes where we operate and plan to expand.

Importantly, “scale” in Asia is not strictly about hectares. Even modest improvements in corridor functionality, or reductions in human-wildlife conflict, can yield outsized ecological and social benefits in fragmented systems.

Many Asia-Pacific destinations struggle with overtourism. How is andBeyond implementing its low-footprint model in Asia to ensure that luxury travel acts as a solution to, rather than a cause of, environmental pressure?
Overtourism is fundamentally a volume problem – too many people extracting too much value from a single place. Our model has always been intentionally different: low-volume, high-value, small-footprint lodges located in ecologically sensitive areas. In regions where tourism performance is measured through volume, this approach can seem counterintuitive.

Through our partnership with Wild Impact, we ensure that the economic benefits from a conservation area can rival, and often exceed, those of high-volume tourism without increasing visitor numbers. We invest directly in social services, education and healthcare outcomes, youth employment pathways, and micro-enterprise development linked to tourism supply chains, ensuring that conservation landscapes deliver measurable socio-economic benefits while remaining ecologically sustainable.

The outcome is two-fold. Guests enjoy rare, exclusive experiences with a lower ecological footprint, and communities experience tangible, measurable benefits that support long-term conservation and sustainable development.

When conservation areas become economically relevant because of value, not volume, the pressure to increase visitation diminishes. Luxury travel becomes part of the solution – protecting sensitive ecosystems while catalysing resilient, thriving local economies.

Are you seeing a difference in how the Asian high-net-worth traveller views sustainability compared to your traditional Western markets? How is andBeyond tailoring its 2026 offerings to meet the demands of this demographic?
We’re seeing a clear shift among Asian high-net-worth travellers toward greater interest in sustainability and positive impact. More guests are asking informed questions – about conservation practices, community engagement, and how their travel contributes positively – early in the booking process. Others engage deeply once on location, experiencing first-hand our work in community development, conservation partnerships, and protection of extraordinary natural areas.

At andBeyond, we design experiences with intention and restraint. We start with the impact – environmental, cultural, community – and shape the guest journey around it. The result is an experience that feels rare, meaningful, and protected rather than consumed, leaving a lasting impression on both guests and the landscapes they visit.

With your focus shifting to long-term strategy and global growth, what is the biggest challenge you foresee in keeping andBeyond an “impact-first” company as it evolves into a multi-continental luxury brand?
One of the biggest challenges as we grow is that our impact model is intentionally complex, and therefore not easily summarised. Vision 2030, and our independence through Wild Impact, is built around long-term, systemic change rather than single-issue philanthropy. That depth can be harder to communicate in a world that prefers quick stories or simple metrics.

But this complexity is a strength, not a weakness. It reflects the reality of conservation. Meaningful, lasting impact requires patience, partnerships, and a holistic approach across ecosystems, economies and communities.

Another key challenge is evolving how we measure success. Traditional output metrics (e.g. building a classroom) do not capture whether the intended outcome was achieved (e.g. improved education for learners or community resilience).

Vision 2030 pushes us to go beyond outputs and ensure every investment has measurable, long-term benefit. To achieve this, we’re building a robust data insights capability that will allow us to track real outcomes and co-design solutions with our partner communities. It’s an ongoing journey, but it ensures that as we expand globally, we remain true to being an impact-first, outcomes-driven company.

Agoda joins forces with Gangwon State to boost international tourism

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Agoda has entered a partnership with South Korea’s Gangwon State aimed at strengthening the region’s position as an international travel destination.

The two-year memorandum of understanding took effect following a meeting in Wonju between Gangwon governor Kim Jin-tae and Agoda chief commercial officer Damien Pfirsch. Under the agreement, Agoda will support destination marketing efforts and provide data insights to help promote the region to global travellers.

The partnership will promote the South Korean region to international travellers

The collaboration will focus on using Agoda’s market data and digital marketing capabilities to support tourism development and improve the region’s visibility across international markets.

South Korea remains a key market for Agoda, with the company offering localised services including Korean-language customer support, integration with local mapping services and domestic payment options.

Gangwon is known for its seasonal attractions, drawing visitors throughout the year. In winter, ski resorts and snow festivals are key attractions, while in summer the region offers mountain landscapes and riverside activities. The area also features coastal destinations, local markets and cultural sites linked to Korea’s rural heritage.

The region benefits from transport connections to Seoul and has seen growth in accommodation options, including boutique hotels.

Kim commented: “By connecting the private sector’s global capabilities with Gangwon’s tourism assets, I expect this partnership with Agoda to further strengthen Gangwon’s tourism competitiveness.”

“Gangwon State offers tourists from around the globe remarkable variety across all seasons – from world-class ski resorts in Pyeongchang to national parks and beaches,” added Pfirsch. “Through our work together, Agoda will showcase Gangwon’s year-round appeal to international travellers.”

SC Capital Partners acquires Fusion Hotel Group

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Fusion Hotel Group has been acquired by Suchad Chiaranussati, founder and chairman of SC Capital Partners, as part of plans to expand its presence in Asia’s hospitality sector.

The acquisition brings Fusion into a broader portfolio that includes Hotel Management Japan (HMJ) and Indonesian operator Topotels Hotels & Resorts. Together, the three platforms will manage about 16,000 rooms across key markets in Asia.

Fusion Hotel Group operates 18 properties across Vietnam and Thailand and will expand under its new ownership structure

Founded in 2008 and based in Ho Chi Minh City, Fusion operates 18 properties with around 3,000 rooms in Vietnam and Thailand. The company also has a development pipeline of more than 2,000 rooms.

Fusion focuses on wellness-oriented hospitality concepts and provides services including hotel management, brand development and concept design. The company is also active in the branded residences segment, which has grown across Asia-Pacific.

Under the new ownership structure, Fusion is expected to work alongside HMJ and Topotels to expand operations and share capabilities across markets. The combined platform is supported by a team of more than 100 hospitality professionals.

Suchad Chiaranussati, chairman and founder of SC Capital Partners, shared: “Fusion offers a meaningful presence in Vietnam – one of the region’s fastest-growing and high-barrier-to-entry hospitality markets. It reinforces our conviction that strong operating platforms are increasingly essential to successful real estate investing.”

“Joining Chiaranussati’s hospitality ecosystem opens up tremendous opportunities for Fusion,” said Christopher Hur, CEO of Fusion Hotel Group. “This partnership allows us to accelerate our growth across Asia and invest further in brand development and talent.”

Electric boat taxi service launches on Bangkok’s historic canals

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TTA Mariner Co. (TMC) and MuvMi have introduced a new electric boat taxi service for commuting within Bangkok’s old town waterways.

Operating daily from 09.00 to 17.00, the current fleet consists of eight electric boats. Each vessel accommodates up to six passengers and travels at an average speed of 12 kilometres per hour.

Bangkok introduces electric boat taxis linking 14 piers as part of efforts to improve urban mobility and reduce emissions; photo by TMC

Following a free trial run that will conclude in mid-April, standard fares will start at 35 baht (US$1.07) per passenger. Prices increase in a tiered structure based on passenger volume and travel distance, with bookings made through the MuvMi application.

Luxakorn Varasap, spokesperson for TMC, stated: “The MuvMi app is available in English and designed with an easy-to-use UX/UI, allowing visitors to quickly select their pick-up and drop-off piers along the route.”

Users select a preferred pier on the application map and receive details of the assigned boarding point.

The route connects 14 piers along Khlong Phadung Krung Kasem and Khlong Bang Lamphu, with key stops including Hua Lamphong Railway Station Pier, Phra Sumen Fort in Bang Lamphu, Nang Loeng Market via Nakhon Sawan Pier, and Rajadamnern Muay Thai Stadium near Ratchadamnoen Nok Pier.

Visitors can charter an entire boat for a private group experience starting at 1,000 baht per hour, with bookings arranged in advance via the E-Boat Taxi Thailand by TMC Facebook page, the company’s Line Official Account, or its dedicated call centre.

TMC plans to gradually expand the fleet to reduce passenger waiting times and improve accessibility along the route.

Emphasising the environmental benefits, Varasap noted that the electric boats represent a move towards more sustainable urban mobility. They eliminate fuel spills and can reduce greenhouse gas emissions by up to 65 per cent compared to diesel boats.

She explained: “By using electric propulsion instead of conventional fuel engines, the boats help reduce carbon emissions, minimise noise pollution, and improve air quality along canal communities.”