AIRLINE alliance SkyTeam is now offering a self-service online crediting tool that allows its frequent flyer programme members to retroactively claim miles from one week after the date of travel.
Loyalty programme members of any of SkyTeam’s airlines can request, and get validated in real-time, for miles accrued but that didn’t register because they have forgotten to input their frequent flyer number when booking the flight.
“We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers,” said Michael Schutzbank, SkyTeam’s director for customer loyalty.
“Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.”
Most of SkyTeam’s 20 members have already implemented the system and remaining airlines will have it activated in the coming months.
