Mystery Shopper

Super Travels was relaunched earlier this year but needs to refresh its service standards PRESENCE Super Travels Singapore reopened together with Chinatown Point mall earlier...

Service at H.I.S (Philippines) Travel was adequate, but more attention should be paid to the finer details PRESENCE H.I.S. (Philippines) Travel is located on the...

Morning Star HK’s premium store debut exudes class but its service needs work PRESENCE Targeting higher-end clients, Morning Star Travel Service opened the flagship store...

The Travel Café’s laidback vibe invites many walk-ins, but the travel agency could do more to make its services visible PRESENCE  A few blocks from...

Centrally located and comfortable, this travel agency still has to work on its human touch PRESENCE Located in the F Block, Connaught Place, the two-storey...

As a one-week holiday in Sydney with two friends approaches, Paige Lee Pei Qi compares the wealth of options available on the Airbnb platform...

Already enjoying an enviable location at the Mall of Asia, Reli Tours and Travel needs to boost its aesthetical appeal PRESENCE Reli Tours and Travel...

At Antatour Central Park Jakarta, the excellent service makes up for the shop's untidiness PRESENCE The shop is small but strategically located on the...

Shanghai China International Travel Service's newly renovated store specialises in experiential service but needs to improve on customer engagement PRESENCE In order to attract more...

Planning for a week-long vacation to Hong Kong with his wife and young child, Tokyo-based Julian Ryall checks out the flight options and prices...