Staying relevant in today’s changing travel market
In today's dynamic business world, Maxim Sevastianov, CEO and founder Traveknowledgy, takes a look at OTAs and TMCs can increase profitability while maintaining customer loyalty.
Inflight connectivity: To monetise or not to monetise?
Chris Rogerson, vice president, Asia-Pacific, Inmarsat Aviation, discusses what makes free inflight Wi-Fi worth the hefty investment: loyalty, data and ancillary revenue opportunities.
Coping with Covid-19: lessons from the hospitality industry
Sherri Kimes, visiting professor, analytics and operations with NUS Business School, recalls a 2010 study on tactics for surviving an economic downturn and lists the lessons that hospitality players can learn.
The value of feedback
Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them
Hotel owners and operators – how are you addressing the Covid-19...
Robert Williams and Lada Shelkovnikova, partners at Withersworldwide, assess the impact of the Covid-19 outbreak on operators and the hospitality industry as a whole, and the measures employers and hoteliers ought take to manage the health risks and concerns of travellers.
Restarting the throttle of international travel
Qatar Airway's vice president for South-east Asia, Jared Lee, lays out the roadmap for airlines to restart operations in a sustainable manner, including putting in place safety protocols, optimising fleets by switching to smaller jets, and offering flexible booking policies
How the hospitality industry can ride out the Covid-19 storm
Tim Hentschel, CEO and co-founder of HotelPlanner, studies the impact of the recent Covid-19 outbreak on the hospitality industry and shares what is imperative for the industry to get back on its feet.
Leveraging technology to thrive in hospitality’s new normal
Singapore-based proptech startup SensorFlow co-founder and CEO, Sai Ranganathan, stresses the need for hoteliers to embrace smart solutions so as to optimise operational efficiency, cut costs, and rebuild consumer confidence in the post-pandemic travel landscape
How to engage travellers on their purchase journey
Premanjali Gupta, head of marketing for Asia-Pacific at Blis, a mobile location technology company, shares how to use real-world intelligence to best engage and persuade travellers on their purchase journey.
Reinventing passenger experiences through data-sharing
Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.
