Wild on service
Marcus Heng, chief human resources officer of Mandai Park Holdings, the holding company of Wildlife Reserves Singapore, shares with TTG Asia the organisation’s journey to building a strong service culture at its four zoological attractions
How to attract bookings from Millennials via mobile
To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)
How climate change poses tourism risk (or opportunity)
Kevin Phun, director of Centre for Responsible Tourism Singapore, shares the impacts climate change has on tourism, and how tourism players have to learn not just to adapt to climate change, but also to leverage its presence to propel the industry forward.
How to reel digital nomads in before take-off
Huang Hanming, Criteo's regional managing director, South Asia and Greater China, shows how travel businesses need to have the latest mobile commerce strategies in place to keep up with today’s digital nomads and stay ahead of the competition.
How tourism can lend a hand in preserving intangible cultural heritage
Kevin Phun, practitioner and lecturer in sustainable tourism, explains how changing the way we travel can play a part in preserving the intangible cultural heritage of places.
Three ways agencies can win in the NDC era
Ian Heywood, Travelport’s global head of new distribution, shares how to maximise the opportunities of NDC to combat the competition.
Effective distribution channels for hotels to stay competitive
VLeisure's CEO and founder Phan Le outlines the effective distribution strategies that hotels should undertake in a highly competitive and fast-changing environment.
A case for chatbots
Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says
For the true costs of Thailand’s 2020 tourism retraction, look beyond...
The rebuilding of the travel and tourism sector is crucial for the wider economic recovery of the Asia-Pacific region due to its multiplier effect. James Lambert, director of Economic Impact Consulting, Asia, and Aran Ryan, director, Tourism Economics, explained how platforms like Airbnb can play a pivotal role in driving regional tourism revival.
Tapping into networks
Vasudevan Venkatakrishnan, director of business development at Ruckus Networks Asia Pacific, lays out how an efficient network system can elevate the hotel guest experience to new levels,
