Airline Awards
Best Airline in its respective category in terms of:
- Providing the best service, network and schedules.
- Most agent-friendly in terms of reservations, confirmations and commission payments.
- Most professional sales and marketing team in terms of innovative ideas, incentive programmes and servicing.
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| 1 |
Best North American Airline Best airline based in North America operating Asia-Pacific routes. |
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| 2 |
Best European Airline Best airline based in Europe operating Asia-Pacific routes. |
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| 3 |
Best Middle Eastern Airline Best airline based in Middle East operating Asia-Pacific routes.
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| 4 |
Best South Asian Airline Best airline based in the Indian subcontinent operating Asia-Pacific routes. |
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| 5 |
Best South-east Asian Airline Best airline based in Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, The Philippines, Singapore, Thailand or Vietnam operating Asia-Pacific routes. |
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| 6 |
Best North Asian Airline Best airline based in South Korea, Japan, Taiwan, Macau or Hong Kong operating Asia-Pacific routes. |
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| 7 |
Best China Airline Best airline based in China operating Asia-Pacific routes. |
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| 8 |
Best Pacific Airline Best airline based in the Pacific operating Asia-Pacific routes. |
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| 9 |
Best Regional Airline Best airline based regionally operating Asia-Pacific routes. |
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| 10 |
Best Asian Low Cost Carrier Best airline based in the Asia Pacific that operates on a low-cost strategy. |
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Hotel Chains
Best Hotel Chain in its respective category in terms of:
- Most professional sales and marketing team in terms of innovative ideas, incentive programmes and servicing.
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| 11 |
Best Global Hotel Chain Best hotel chain operating a network of properties globally. |
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| 12 |
Best Regional Hotel Chain Best hotel chain operating a network of properties in the region. |
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| 13 |
Best Local Hotel Chain Best hotel chain operating a network of properties within any one Asia-Pacific country. |
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| 14 |
Best Hotel Representation Company Best company providing the most agent-friendly products and services and showing the best marketing effort in generating sales for member hotels via agents. |
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| 15 |
Best Luxury Hotel Brand Best hotel chain operating a network of luxurious properties within any one
Asia-Pacific country.
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| 16 |
Best Mid-range Hotel Brand Best hotel chain operating a network of mid-range properties within any one Asia-Pacific country. |
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| 17 |
Best Budget Hotel Brand Best hotel chain operating a network of economical properties within any one Asia-Pacific country. |
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Hotels - Individual Property
Best individual hotel in its respective category in terms of:
- Best services and facilities.
- Best range of value - added benefits.
- Most professional sales and marketing team in terms of innovative ideas and servicing.
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| 18 |
Best Luxury Hotel Best hotel catering to the upmarket traveller. This hotel must also boast the best visual appeal and ambience reflecting upmarket status. |
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| 19 |
Best Mid-range Hotel Best mid-range hotel catering to the traveller who seeks three- to four-star quality and comfort. |
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| 20 |
Best Budget Hotel Best hotel catering to the budget traveller. |
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| 21 |
Best Independent Hotel Best non-chain (ie not part of a network of properties) hotel. |
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| 22 |
Best Boutique Hotel Best small, fashionable and unique hotel. |
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| 23 |
Best City Hotel - Bangkok |
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| 24 |
Best City Hotel - Delhi |
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| 25 |
Best City Hotel - Hanoi/Ho Chi Minh City |
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| 26 |
Best City Hotel - Hong Kong NEW |
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| 27 |
Best City Hotel - Jakarta |
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| 28 |
Best City Hotel - Kuala Lumpur |
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| 29 |
Best City Hotel - Macau NEW |
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| 30 |
Best City Hotel - Manila |
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| 31 |
Best City Hotel - Seoul |
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| 32 |
Best City Hotel - Singapore |
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| 33 |
Best City Hotel - Taipei |
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| 34 |
Best City Hotel - Tokyo |
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| 35 |
Best New City Hotel Best city hotel that opened in 2011/2012. |
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| 36 |
Best Airport Hotel Best hotel - located within the vicinity of an airport - that caters to travellers in transit. |
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Resorts - Individual Property
Best resort in its respective category in terms of:
- Best services and facilities.
- Best range of value - added benefits.
- Most professional sales and marketing team in terms of innovative ideas and servicing.
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| 37 |
Best Beach Resort Best resort located by a beach. This resort must also boast the best visual appeal and ambience reflecting local flavour. |
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| 38 |
Best Resort Hotel (Non-beach) Best resort not located by a beach. This resort must also boast the best visual appeal and ambience reflecting local flavour. |
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| 39 |
Best New Beach Resort Best beach resort that opened in 2011/2012. |
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| 40 |
Best Integrated Resort Best hotel offering comprehensive accommodation, shopping, dining, entertainment and sports. |
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Serviced Residence
Best serviced residence in its respective category in terms of:
- Best services and facilities.
- Best range of value - added benefits.
- Most professional sales and marketing team in terms of innovative ideas and servicing.
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| 41 |
Best Serviced Residence Operator Best serviced property catering to mid and long-term staying guests. |
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Spas
Best spa in its respective category in terms of:
- Best services and facilities.
- Best range of value - added benefits.
- Most professional sales and marketing team in terms of innovative ideas and servicing.
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| 42 |
Best Spa Operator Best managed and operated spa or network of spas in the region. |
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BT-MICE
- Best services and facilities catering specifically to the BT-MICE market.
- Most professional sales and marketing team in terms of innovative ideas and servicing the BT-MICE market.
- Most desirable and attractive incentives and value added services to business travellers and MICE planners.
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| 43 |
Best Airline - Business Class Best business class airline across the board. Refer to Airline Criteria. |
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| 44 |
Best Business Hotel Best hotel catering to the business traveller. Refer to Hotel Criteria. |
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| 45 |
Best Meetings & Conventions Hotel Best hotel catering to meeting and convention needs. Refer to Hotel Criteria. |
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| 46 |
Best BT-MICE City The city most friendly and desirable to business travellers and for MICE planners to host their events. |
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| 47 |
Best Convention & Exhibition Centre The convention & exhibition centre with the best facilities, value for money, flexibility in catering to MICE planners and professional sales and marketing team in terms of innovative ideas and servicing. |
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| 48 |
Best Convention & Exhibition Bureau The convention & exhibition bureau with the most efficient, flexible and friendly in terms of response to enquiries and information, effective in raising awareness of MICE at government and community levels and most professional sales and marketing team in terms of innovative ideas and servicing. |
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Travel Services Awards
- Best product, services and facilities.
- Most professional sales and marketing team in terms of innovative ideas and servicing.
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| 49 |
Best Airport The best airport with best facilities, most user-friendly, efficient and hassle-free immigration, most organised baggage claim, best planned floor layout, with easy ground access.
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| 50 |
Best GDS (Global Distribution System) Best GDS with most comprehensive network offering ease of operation and user friendliness, most efficient and reliable system.
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| 51 |
Best Cruise Operator Best cruise operator with best product in terms of service, routes and schedules, best onboard programme and facilities, most agent-friendly in terms of reservations, confirmations and commission payments, most professional sales and marketing team in terms of innovative ideas,incentive programmes and servicing.
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| 52 |
Best NTO Best NTO with most efficient, flexible and friendly in terms of response to enquiries and information, most effective in raising awareness of tourism at government and community levels, most professional sales and marketing team in terms of innovative ideas and servicing.
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| 53 |
Best Theme Attraction Best theme attraction with best ambience, best facilities and services, most professional sales and marketing team in terms of innovative ideas and servicing.
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