Tag: Accenture
The metaverse and the future of travel
The metaverse is changing the travel landscape and Mike Tansey, managing director, growth markets travel industry lead, Accenture shares his thoughts on how to embrace it
Impact of immersive technologies in the travel and hospitality sector
The growing use of immersive technologies such as augmented and virtual reality will spur consumer-facing companies, such as those in retail, consumer goods and...
Reinventing passenger experiences through data-sharing
Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.
Frictionless customer conversations the future of contact centres in travel
With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture
