Travel Technology

Travel Technology

Booking.com bot handles 30 per cent enquiries in less than five minutes

Booking.com is expanding its pilot on a service and support chatbot, the Booking Assistant, which is now available to English-language bookings and can handle 30...

Duetto, GuestCentric team up to become, well, more guest centric

Revenue strategy platform Duetto and GuestCentric have partnered to enhance personalisation capabilities and boost conversion and direct bookings for the hotel and casino industries. Combining...

New Wi-Fi solution takes connectivity pain out of group touring

Singapore technological company Drop Positioning Systems has pioneered a connectivity service specially tailored to tour providers, with takers including JTB and local travel service...

Smart airports take flight

The era of robotics, biometric check-in and augmented reality has arrived in airports, promising to make the passenger travel experience more efficient and comfortable. Here’s a look at the latest technologies in Asia-Pacific airports, and new innovations ahead.

Emirates incorporates VR into digital booking experience

Emirates has introduced 3D seat models on its website, becoming the first airline to incorporate web virtual reality (VR) technology into its digital platform. The...

Technology shaping tomorrow’s travel

Take a look at the megatrends in travel technology and their potential to transform the industry.

Grab expands super app ambitions into hotel bookings, event tickets

No longer content to be just a ride-hailing and food delivery app, Singapore-based Grab has unveiled its ambitions to become a bigger, better super...

VR and other hidden tech driving hotel business

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.

Distribution companies spell out initiatives for NDC

Amadeus has announced the creation of a dedicated NDC-X programme to drive the industrialisation of IATA's New Distribution Capability (NDC). Amadeus says its NDC-X programme...

Mobile check-in robot Kate turns heads at Kansai Airport

Kate, an intelligent check-in kiosk that autonomously moves to busy areas to alleviate congestion, is being trialled at Kansai International Airport. Through artificial intelligence and...

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