Why the world needs better tourism service

Service cannot be universally great, but it should always be proactive and reflect the unique personality traits of the people in each destination, says...

Charting new paths to growth

Serviced residence chiefs tell Paige Lee Pei Qi and Xinyi Liang-Pholsena how hospitality consolidation and competition from home rentals are shaping their expansion and...

The power of tourism

PEEK INTO THE FUTURE: In this section, Raini Hamdi asks industry leaders to pen their thoughts on what the future will bring. Here is...

Expanding in India

Foreign and local operators alike are eyeing India’s hospitality gold mine The Westin Sohna Resort & Spa Starwood Hotels & Resorts Worldwide, Inc Who Starwood has 1,071 properties...

Too many beds in paradise?

Hoteliers in the Maldives are having a harder time filling up rooms amid a surge in new hotel openings and slowdown in arrival growth....

Full-service airlines stay strong despite headwinds

From left: A Qatar Airways cabin; SIA’s in-flight entertainment system; Singapore Airlines’ (SIA) Airbus A380-800; Qatar Airways’ A320 Although the world’s economic centre of gravity...

The allure of a small island

Primarily visited by domestic tourists, the smallest of Japan’s four main islands is working hard to grow its appeal to international visitors. The eastern prefectures...

Race to the top

Hospitality players and tour operators in Kuala Lumpur are priming the city with a renewed sheen of luxury, keeping pace with efforts by the...

An open letter to the ambassadors of nations represented in Thailand...

In the wake of recent political developments in Thailand, I feel compelled to write to address what I believe to be gross misinterpretations of...

Dream vacations for women leaders

Women leaders in the travel industry divulge their dream vacations – if given a break from all work and family obligations Top, from left Amanda...

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