Why the world needs better tourism service
Service cannot be universally great, but it should always be proactive and reflect the unique personality traits of the people in each destination, says...
To charge or not to charge
Rajeev Kohli, 2014 vice president – finance, SITE and joint managing director of Creative Travel India, wonders why DMCs are exempt in a world...
A tight squeeze
Overcrowded Hong Kong is struggling to accommodate a growing number of Chinese tourists
Supermarket shelves emptied, trains packed and an ‘anti-locust’ campaign launched. Negative emotions...
Demystifying hotel management agreements
There is a lack of information to assist first-time hotel owners demystify the peculiarities of hotel management agreements, says Matt Gebbie, director, Pacific Asia...
Free-rider dilemma
DMCs are torn over charging fees for incentive proposals to prevent opportunistic clients from stealing ideas and going direct to suppliers
As incentive budgets become...
The fun goes on at these IRs
As competition gets fiercer, Asia's integrated resorts pull out all the stops to ensure the crowds keep coming.
Resorts World Sentosa
By Paige Lee Pei...
Will AEC’s talent mobility bring benefits?
Will talent mobility within ASEAN bring benefits?
In tandem with the formation of the ASEAN Economic Community (AEC) in 2015, the tourism sector is on...
Unhappy endings
More disputes between hotel owners and operators are likely. Raini Hamdi finds out why and the impact on tour operators
WHEN hotel management changes hands...
OTAs: Keeping it personal
Often criticised as lacking the human touch, online sellers tell Gracia Chiang how they are striving hard to recognise the preferences of each customer...
Painful lessons from MH370
As I write this, it is assumed that Malaysia Airlines’ (MAS) missing plane has gone down in the southern Indian ocean. However, traces of...
