Brought to you by Digital Travel APAC
Digital Travel Summit APAC, a leading gathering of top travel professionals across various verticals in Asia is returning for a fifth run this year, with its Perfecting Travel Personalisation central theme being delivered through new conference formats and an even stronger line-up of speakers.
The three-day conference will see eCommerce, Digital Marketing and Customer Experience leaders coming together to make strides in the biggest movement of the travel industry – Perfecting Personalisation for digital savvy travellers.
Taking place from April 20 to 22 April at the Resorts World Sentosa, Singapore, Digital Travel APAC 2020 will connect top minds from Asia’s most successful airlines, hotels, OTAs, meta-search platforms, tours and activities, car rentals, cruise lines and tourism boards. The myriad of travel verticals, coupled with a strong profile from the attending delegates will enable high-level peer-to-peer discussions throughout the event.
A turnout of over 700 travel professionals is expected for the event this year.
Personalisation at the core
Leveraging digital technologies to deliver highly personalised travel experiences continue to be the definitive key to success for travel businesses in the new decade. With this in mind, Perfecting Travel Personalisation takes centre stage at Digital Travel Summit APAC 2020.
The programme on Day 1 is focused on achieving personalisation at scale, while the future of CX (Customer Experience) takes over on Day 2.
As with previous years, the Technology Evaluation Roundtables will be held one day ahead of the conference (April 20) for travel brands to benchmark their technologies against their peers, and to meet next generation travel technologies and their providers.
Attendees of Digital Travel Summit APAC 2020 have much to gain from the high quality discussions and actionable insights expected of the annual event. With powerhouses such as Singapore Airlines, Shangri-La, and Grab representing the speaker line-up, the audience is guaranteed to not only learn from the best of their category, but also get the unique opportunity to cross-learn from relevant case studies, all in the convenience of a single location.
New features to look forward to
Digital Travel Summit APAC 2020 will debut several fresh features, one of them being new sub-categories for the speaker panel.
A new panel focusing on Tourism Boards will join the programme, focusing on these organisations that take the lead in destination marketing and are often a key driver in increasing demand for a travel service at a given location. Tourism Boards that will share their success stories include Spain, Japan, and New Zealand – all of which are speaking at the event for the first time.
To cater to delegates looking for focused discussions on a specific area of interest, two new track sessions have been added to the conference agenda. Country clinic sessions dedicate themselves to increasingly lucrative markets such as India and Indonesia, while “How to” roundtable sessions see attendees forming small groups to engage in discussions on a set of hot travel challenges.
“We’re very excited to come back to Digital Travel in 2020. The travel industry has gone through a paradigm shift, travellers are much more tech-savvy than ever. They expect digital experiences to be incorporated into their travel experiences, so digital personalisation is more important now than ever. I think the new formats we are introducing will help travel businesses of all sectors to find the solutions they are looking for.”
– Gladys Caligagan, Conference Director, Digital Travel APAC