AirAsia said on Tuesday it will no longer charge customers a processing fee to make payments via credit card and online banking from October onwards.
“We still have some charges to drive traffic to cheaper, safer and less fraudless methods. But there will be methods with no fees,” said its group CEO Tony Fernandes in his Twitter post, which included the hashtags #technologyrules and #makingairfaresaffordable.
AirAsia’s processing fees start at RM4 (US$0.97) for direct debit transactions and up to RM16 with UnionPay. No processing fee is charged for customers who use the airline’s e-wallet application BigPay.
Fernandes also said in a tweet that turning Malaysia into a low-cost hub has always been his goal, urging support from Malaysia Airports Holdings (MAHB) in that aim by providing low-cost airports and low airport taxes.
The LCC has been embroiled in an ongoing dispute with MAHB over over the imposition of revised passenger service charge at klia2.