As part of a multi-million-dollar hotel transformation programme, Swissôtel The Stamford is introducing automated check-in and check-out counters at its lobby, along with an industry-first biometric facial recognition security feature, by the end of August.
The new technology enhancement is said to help complete check-in in under a minute per guest. On arrival, guests input their reservation details, allowing the system to authenticate the booking confirmation before requesting for a valid identification document scan and information collection.
As a security measure, the in-built biometric facial scanner verifies each guest’s identity before the system completes the payment and check-in process.
The technology is a biometric system capable of uniquely identifying or verifying a person using a comparison and analysis of facial contour patterns and mapping these back to the image provided through the scanning of the guest’s identification documents.
Additionally, the automated check-in platform offers options for guests to purchase room upgrades as well as other select hotel promotions and services to enhance their stay.
Payment and room key creation are also done via this system which displays step-by-step visual instructions to guide guests on usage.
There will still be hotel staff at the lobby to anticipate guests’ needs and offer assistance.
For members of AccorHotels’ loyalty programme, Le Club AccorHotels, the check-in process has been further simplified. Members are only required to scan their membership number for express check-in and identity verification.
The transformation of Swissôtel The Stamford began in April last year and covers a complete rejuvenation of all 1,252 guestrooms and suites. In addition to adding new room categories, the transformation also includes a complete refitting and modernising of the executive lounge spanning an entire floor on level 65. The project is targeted for completion by the end of 2018.
