InterContinental Hotels Group (IHG) has collaborated with Baidu to introduce artificial intelligence (AI)-powered rooms in China.
IHG has rolled out Smart Rooms to a first batch of properties in China, including the InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre.
Within the year, IHG expects to have a total of 100 AI-powered Club InterContinental suites in gateway cities and key destinations across China.
Customised for InterContinental Hotels & Resorts, the AI solution was developed by Baidu’s DuerOS Platform. It integrates AI technology with hotel operations, supported by hardware upgrade and cloud service.
In AI Smart Rooms, guests will be able to use voice control to switch between work and leisure room modes, for example.
The solution will also fine-tune the current backstage management system by customising information and resetting devices.
Lin Wang, vice president of marketing, IHG Greater China, commented: “Millennials are particularly sensitive to technology, often seeking new things to try. The AI Smart Room will be attractive for them, paving the way for a new level of modernisation and consumer satisfaction. Meanwhile, we will provide more efficient operation and management services to our hotel owners.”