Following a trial in the first half of 2017, The Fullerton Hotel and The Fullerton Bay Hotel Singapore have replaced all printed compendiums in guest rooms with Samsung tablets housing the Tapendium Digital Concierge Solution.
Using the e-compendium technology by Tapendium, guests can browse and request the hotels’ in-house services; order room service with intuitive menus that recommend complementing dishes and drinks; book hotel restaurant tables and spa treatments; as well as research Singapore’s tourist attractions and events.
Giovanni Viterale, general manager of The Fullerton Heritage, said: “From January to October 2017, we received a high guest satisfaction rating for the new in-room digital concierge service, which also acts as an e-Compendium. In the long-term, this will deliver cost savings and drive sustainability as part of our efforts to become a more environmentally conscious organisation.”
