Norwegian Star
Norwegian Cruise Line (NCL) has opened a contact centre in Hong Kong dedicated to assisting members of the travel trade in the region.
A team of specialist cruise consultants, able to speak in English, Cantonese and Mandarin, will be made available at these centres to help provide the trade with enhanced customer service and assistance with bookings, pre-cruise activities and also to form bespoke on-board experiences.
“Establishing a local contact centre to deliver enhanced service and assistance to local trade was a top priority for us when setting up NCL’s Hong Kong office,” said Felix Chan, vice president of sales Asia at NCL.
“Our specialist team of contact centre staff have all completed intensive training to effectively and rapidly respond to service calls, new bookings and assist with enquiries from our valued trade partners,” he added.
The contact centre operates from Monday to Saturday, 09.00 to 21.00 local time, and on Saturday from 09.00 to 18.00.
