Ratings scheme implemented for tourist sites in Cambodia

cambodia-pub-street

Venues visited by tourists in Cambodia will receive a rating based on their quality of service, a move welcomed by agents there.

The country’s Ministry of Tourism unveiled the system earlier this month – a first for the country – that will rank restaurants, bars, clubs and event venues, including conference halls, that are geared towards tourists.

Clubs, karaoke parlours and beer gardens can receive up to three ‘orchids’; restaurants can gain up to five, while event venues will be awarded a certificate of recognition.

Tourism minister Thong Khon said: “We created the ranking standards to improve quality as well as strengthen human resources and skills.”

He believes the move will benefit the industry, encouraging higher service quality and standards.

Provincial tourism officials will personally evaluate these venues based on factors such as toilet facilities, restaurant service and hygiene.

Heng Kim, CEO of Mekong Dream Travel, said: “There is an inconsistency in standards offered across Cambodia. This will provide reliable ratings and should lead to improved offerings.”

Ho Vandy, chairman of the Cambodia Association of Travel Agencies, also welcomed the move. He told The Cambodia Daily: “This will generate more income and everyone can gain from that. If your business has quality, it will have a long life.”

While Cambodia is seeing a surge in visitors, the quality of services across the country has been lacking. In the World Economic Forum’s Travel and Tourism Competitiveness Report, Cambodia ranked 105 out of 144 countries with hygiene and infrastructure cited as key detriments.

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