HOTEL booking agent GTA has clarified that an earlier statement released by its Thailand and Indochina team, indicating the intention to reject any stop sell orders by hotels should it find that one room is still available in the market, was taken out of context.
GTA area sourcing director for South-east Asia, Alex Tan, told TTG Asia e-Daily: “We are simply sending out a reminder to say that we would like hotels to honour the allotment contract,” he said.
“This stop sell policy is not new. But we are now facing a situation where we are requested one month in advance to stop sell.”
Tan said that the operator only wished to remind hotels that it had continuously helped them during more trying times, and thus it urged hotels to honour the allotment during peak periods.
“But if hotels come to a situation where they are overbooked and are to stop sell in a certain period, we are more than happy to help provided that the situation is genuine,” Tan said.
In a statement sent to hotel partners, GTA stated: “While the overall business is picking up, it is vital for all parties to remain transparent and ensure our partnership grows from strength to strength in order to maximise opportunities and thus, we would like to update you on the following points below.
“GTA Stop Sell Policy is as follows: GTA will reject any stop sell and will keep on selling, as long as: one room is available, regardless of the room type and regardless of the selling channel.
“GTA will approve any stop sell as long as no rooms are available in the market.”
By Sirima Eamtako
